1. Product Warranty
Any products purchased from Linear Furnishings (Linear Furnishings Pte Ltd) online and offline shop are covered by warranty for a duration of one (1) year from the date of purchase according to the invoice. Warranty covers the replacement of defective parts of the furniture not amounting to negligence and mishandling. Customers may file a complaint online via email at cs@linearfurnishings.com.sg.
Replacement of parts — Customers are required to provide clear pictures and a description to illustrate the defect for documentation. Upon approval, we will provide an FOC (free of charge) replacement. Please note that warranty coverage is offsite in nature and a flat fee of SGD $45.00 will be charged for delivery.
2. Returns Policy
For walk-in or project-based customers, a 50% deposit (the “Deposit”) is required upon booking confirmation of your product(s). The balance payment is to be paid upon delivery of product(s). If full payment is not received as stated above, we reserve the right to forfeit the amount paid upfront and cancel the order(s).
- 10% of the product price is non-refundable if you cancel booking(s) within 24 hours.
- 60% of the product price is non-refundable if you cancel booking(s) within 48 hours.
Cancellations, exchange or refund do not include product(s) that are customised/custom-made or on clearance. Once product(s) are in transit to customs, they are not refundable or exchangeable.
3. Booking and Payment
Please review our terms of service before purchasing from our website to understand our refund, return, and exchange policies, as well as your legal rights. We suggest promptly inspecting delivered or collected goods to ensure satisfaction with quality and description. The terms below are defined: “the Company” or “we” as Linear Furnishings Pte Ltd; “Purchase” as booking, reserving, or purchasing; and “Product” as all components in the provided quotation.
4. Replace, Exchange and Refund
Returns must be done within three (3) working days starting from the day the product(s) are delivered to you. You may initiate a return of your product(s) for any of the following Valid Return reasons:
- If you received the wrong product(s) in your package, we can exchange and replace with the new product(s), or you may opt for a 100% refund with the returned product(s).
- If your product(s) arrive defective or damaged, our team will assess the situation and facilitate an exchange, replacement, or refund of up to 30% of the product. Please note that shipping fees are non-refundable.
- If your product(s) sustain damage that renders them unusable upon arrival, following our assessment we can arrange a 1-to-1 exchange, replacement, or provide a full refund.
- For an exchange, the replacement product(s) should be equal to the price you paid. If the exchange product is lower in price, we are not able to refund the balance; if higher, you will need to top-up the difference.
Cancellations, exchange or refund do not include product(s) that are customised/custom-made or on clearance.
General requirements for returns, exchange and refund:
- Proof of purchase (order invoice number and receipt).
- The product(s) must be unused, undamaged, in resalable condition with original packaging fully intact. Linear Furnishings has full discretion to decide whether any item is in suitable condition for return and reserves the right to reject any returns deemed unfit.
- Product(s) must not have been used, installed, or had any data inputted.
- Once the product(s) has been installed, it cannot be refunded or exchanged.
*If delivery has taken place, the refund will exclude delivery charges paid.
*Only one exchange is allowed per purchase. Further exchanges will not be eligible for refund unless faulty.
If your return meets all the requirements above and you wish to proceed, please have your order invoice number ready and visit our showroom or contact us via phone or email. We will verify the return reason(s) and you will need to deliver the product to our showroom.
We will conduct an evaluation within seven (7) working days starting from the day we receive your returned item(s). You will receive an email confirmation once the returned item is received on our end.
If your return is valid, we will process your refund within thirty (30) days, or arrange a replacement as per our delivery terms. A valid refund will be reimbursed through the same mode of payment used in the original purchase.
If your return is not valid, we will notify you and arrange for the items to be returned, with a delivery fee chargeable. We reserve the right to reject any return, exchange, or refund deemed unfit or unreasonable. Linear Furnishings reserves the right to reject any exchange or refund for an opened or used product. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses as a result.
5. Shipping
Standard Shipping Time: 15 to 30 working days for non-customised/custom-made products.
Customised/Custom-Made Products: Shipping may take longer than the standard delivery time.
Additional delays of an extra 5 to 10 working days may be needed during:
- Peak seasons: November, December, January, or any other public holidays.
- Unforeseen circumstances such as natural disasters.
- Customs inspections.
Please ensure that the timeline works for you before placing your online order.
6. Local Delivery
Order(s) less than SGD $299.99 come with a flat local delivery fee of SGD $45.00. Standard local delivery is free for order(s) more than SGD $300.00.
Add-On Services & Charges
If you choose to separate your order(s) into different shipments, delivery charges and add-on fees apply per shipment/delivery.
Carry-up service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property. Common scenarios include:
- Stairs within landed properties and HDB maisonettes.
- Walk-up apartments with no direct lift access.
- Lift doorways too narrow for the furniture items to fit through.
Carry-up service is charged at SGD $40.00 per level for every non-lift-accessible level.
7. Disposal Fee
Linear Furnishings is not responsible for clearing any unwanted furniture located at the customer’s premises or other assigned locations. However, special arrangements to clear unwanted furniture can be made, with a disposal fee charged for this service. This service is only available to customers who purchase product(s) from Linear Furnishings.
8. Uncollected Items
You are required to collect your item within one (1) week. Linear Furnishings reserves the right to impose a storage fee of SGD $30.00 per week for any uncollected item(s) in our showroom.
9. Unwanted Items
Any items left in our showroom for more than ninety (90) days without notice will be classified as unwanted. Linear Furnishings reserves the right and ownership to claim these items or dispose of them.